Disasters
Disasters can interrupt services, evacuate occupants and leave damage. Infestations arise from neglected cleaning and need a different response. Use room queries and the tower's messages to identify the problem before rebuilding.
Availability
The New Game screen has a Disaster events setting. With disasters disabled, disaster events and overload-triggered disaster outages are disabled; ordinary shortages and cleaning problems can still occur. Map rules and unlocks also determine which disasters are eligible.
In the standard Tutorial, Nostalgia and Tokyo maps:
| Event | When eligible | Immediate response |
|---|---|---|
| Fire | Disasters enabled and Security Services unlocked; normally from two stars. A constructed room must exist. | Let firefighters reach the fire; consider the firefighting helicopter. |
| Power outage | Disasters enabled, from two stars. Sustained grid overload can trigger it. | Check Power and wait for restoration; reduce overload before resuming expansion. |
| Earthquake | Disasters enabled, from two stars. | Allow evacuation and the event to finish, then inspect services and room state. |
| Suspicious package / ransom | Disasters enabled, from three stars, with Security Services unlocked. | Read the offer or warning; ensure security can sweep the tower. |
| Infestation | A room that needs cleaning becomes infested or is exposed to nearby infestation. This is not gated by the Disaster events switch. | Restore cleaning access, staffing and garbage disposal. |
Eligibility is not a promise that an event happens immediately. Random events, time windows, active events and cooldowns affect when disasters occur. Custom maps can use different rules.
Fires
Security staff can fight fires, and temporary firefighters also respond during a fire disaster. Their routes matter: a blocked floor or inaccessible room delays the response. Spread Security Services through a large tower and maintain usable transport access.
The Fire fighting helicopter tool can be hired during a fire if funds are sufficient. After hiring it, click a burning room to direct it there. Keep time running for travel and suppression to proceed. Hiring is an additional expense; preserve some cash for the response and repairs.
When the fire ends, inspect burned rooms and floor tiles. Burned rooms have no construction refund or tower asset value. Use the room's available rebuild/removal controls, then clear empty floor rubble with the demolish tool where needed. See Construction and demolition.
Outages and earthquakes
A disaster outage disables the affected power-supply rooms temporarily. The normal outage lasts six in-game hours; rooms disabled by that outage are restored when it ends. A general supply shortage is different: waiting alone does not add capacity. Check Power for desired demand, supply and load shedding, and add capacity before the same overload recurs.
An earthquake evacuates residents and normally lasts two in-game hours. After the end notice, allow occupants to return and check that rooms, transport and services resume. Avoid interpreting a temporary evacuation as a permanent demand problem.
Suspicious packages and ransom
A suspicious-package warning starts a security sweep. Security needs access across the tower. If the package is not resolved within three in-game hours, it can ignite a fire. Check patrol coverage and routes immediately.
A ransom offer presents Pay and Ignore choices. Paying charges the offered amount and resolves that threat; ignoring starts the package sweep. Read the actual offer and consider whether your security coverage can respond in time.
Infestations
Neglected dirty hotel rooms can become infested, and infestation can spread to nearby rooms that need cleaning. Hotel queries distinguish needs cleaning, being cleaned, infested and being disinfected. An infested hotel room loses its current reservation.
Check that Housekeeping has power, enough staff, a route to the affected rooms and a usable garbage destination. Let cleaning/disinfection finish and confirm the room becomes usable again. Check nearby rooms too. Hotel guide and Garbage explain the supporting services.