Hotel guide
Hotels attract tourists to your tower. They bring in additional opportunities for stores and restaurants to get more business.
A good hotel has rooms that provide access to the necessary amenities, are easy and quick to get to, and are in an attractive location. Hotel guests demand a quick check-in and check-out at your hotel front desk with an easy commute to their hotel room.
Getting started
Building a hotel requires 3 components:
- A hotel front desk, for guests to check in and out.
- Hotel rooms
- Housekeeping facilities, needed to keep rooms clean
Hotel operation
Hotel guests will begin making reservations some time in the afternoon through to the evening. Upon arriving at your tower, guests will go to the hotel front desk to check in. How fast your front desk is able to check in guests depends on the number of staff that are hired. Once checked in, guests will then go to their hotel room. It may be a good idea to keep both your hotel rooms and front desks close to each other or to have an easy-to-reach route to minimize any delay for your guests.
Throughout their stay, they may want to use amenities such as places to eat or washrooms. It's important to consider the paths that guests may need to take and to minimize their travel time between locations.
After staying the night, guests will check out at the front desk. Be prepared for high traffic during this time as they will be leaving during the typical morning rush. Hotel income is collected when they check out. If anything prevents them from checking out (such as the front desk being closed, a disaster or room infestation interrupting their stay, or the guests being forced out during their stay), there won't be any income from the guests.
Room cleaning
Hotel rooms need to be cleaned after being used. Housekeeping will diligently clean rooms during the day. Ensure you have a housekeeping facility placed nearby to reduce their commute and to help them prioritize your hotels first.
Rooms that are left uncleaned for 3 or more days become infested with lice. Infested rooms can still be cleaned by housekeeping, but it will take 5 times longer. Lice infestation can also spread from room to room, so make sure your rooms are cleaned in a timely manner.
Hotel rating
Your hotel rating is an average of how satisfactory your hotel operation is in general. It takes into account how happy your guests were during their visit, which depends on their room, the amenities they had access to, their commutes, and their room's surroundings. Hotel ratings also consider the check-in and check-out times.
VIP Visit
Your hotel may on occasion be visited by a VIP. They will stay at a random room at your hotel for the night. Make sure their stay is comfortable. A good stay will result in VIP praise which will help boost your hotel's attractiveness. A bad stay will do the opposite.
A good VIP visit is required to level up for some maps. Although VIP visits will occur randomly, you may choose to pay for a VIP to visit your tower.
Capacity planning
The number of guests that stay at your tower depends on the hotel demand. Check the market demand screen to see how many guests are expected to arrive to prevent building too many rooms.
You may increase the hotel demand by increasing your hotel rating (by having a good hotel), increasing your tower star rating, and by buying advertisements. Successful VIP visits can also temporarily boost your hotel attractiveness.
Understanding demand
The market demand shows your hotel demand. You will see 3 cases:
| What the demand display shows | Useful response |
|---|---|
| Booking opportunities exceed eligible room capacity | Add or restore usable rooms and resolve operational problems. Check front-desk throughput and cleaning before expanding further. |
| Many eligible rooms remain vacant | Improve quality and attraction. More equally rated rooms provide capacity but do not multiply the tower's share of regional travelers. |
| Poor measured hotel ratings | Inspect room quality, check-in/out and commute results. Adding unreviewed rooms does not erase the existing record. |